Manager, FSP Operations

At Cytel, we work hard to create successful careers with significant professional growth for our employees, as a result of which they work hard to make Cytel successful. Cytel is a place where talent, experience, and integrity come together to advance the state of clinical development. 

AOD refers to ‘Analytics on Demand’ and offers a broader selection of functional solutions providing rapid access to top talent, flexibility to move resources across a wide array of levels and geographies, and the ability to draw in greater expertise from the wider Cytel services.

 Position Summary:

• Manage operations part for the client delivery team and ensure all operations are met within agreed timelines with quality.
• Under the guidance of the Director of Operations perform operations support activities including Employee Onboarding, Training Coordination, Performance appraisal, termination documentation/communication, bench management, immigration, liaising with finance/legal/HR/Immigration to resolve queries/issues, support Engagement Managers with invoice data or any other associate data under minimal supervision.
• With support from Director Operations and Engagement Managers manage metrics data generated by deliverable teams and are met to expected quality and timelines.
• Mentor/develop employees under the guidance of AD/Dir or designee.
• Lead/support data collection activity to help with governance meetings (ex: metrics data to be presented at governance meetings).
• Support to improve engagement levels as needed under the Guidance of AD / Dir – Operations

Job Function/Responsibilities:

• Recognize, demonstrate, and observe Cytel values which center on our commitment to People, Clients and Performance.
• Recognize the importance of and create a culture of process improvement with a focus on streamlining current processes adding value to Cytel business and meeting client needs.
• Travel both domestic and/or international is required.
• Read, understand, and adhere to all assigned Cytel SOPs and working procedures (or sponsor as appropriate).
• Identify and organize the training needs as appropriate in coordination with Engagement Managers or designees.
• Ensure completion of all assigned training courses, ensuring that mandatory courses are completed before the designated date and that the required system-specific training has been completed for current studies.
• Perform interim /annual performance appraisal of assigned team members identify gaps and propose development plans in consultation with Engagement Managers or designees.
• Identify gaps and suggest process improvements (internal/external) on an ongoing basis.
• Responsible for administrative activities and performing other general duties as required to support the company.
• Liaise with the AD/Dir and Sr.Leadership team to ensure that overall project objectives are met in an efficient manner.
• Provide input to the development of new systems and processes, as required.
• Under the guidance of Director Operations/EMs, ensure adequate processes are put in place in response to deviations in data quality, timelines, and/or budget.
• Provide regular feedback to the delivery team members on their performance and initiate follow-up reviews where required (work with Group TA heads on performance concerns, mitigation plans, and expected improvement; awarding/sending accolades with appropriate follow-ups and confirmation).

Mandatory Experience/Skills/Knowledge Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• 10-12 years of appropriate experience in a similar role;
• A minimum of 5 years of management/leadership experience;
• Appropriate understanding of at least one hiring system, employee verification process & Operations Management system for managing employees' timesheets, invoices & billing etc.
• Prior experience with successfully leading project team(s);
• Ability to liaise successfully with internal & external stakeholders, including excellent written and verbal communication skills;
• Ability and willingness to travel as required, up to 10%;

Education:

• Bachelors/Masters in any discipline (Preferably, life sciences education)
• With relevant experience in Pharma and drug development /operations management in Pharma/CRO industry.

Cytel Inc. is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.

Cytel does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Cytel’s human resources department to obtain prior written authorization before referring any candidates to Cytel. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Cytel. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Cytel. Cytel shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies.