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Sr. IT Application Analyst - Enterprise Applications

Date: Jun 9, 2021

Location: US

Company: Cytel Inc

Cytel provides unrivaled biostatistics and operations research knowledge to our customers in the life sciences industries in the form of both software and services.  At Cytel, we work hard to create successful careers with significant professional growth for our employees, as a result of which they work hard to make Cytel successful. Cytel is a place where talent, experience and integrity come together to advance the state of clinical development.


The IT Business Analyst (internally known as Business Analyst) will maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role

Hierarchy, Sharing Rules and Security) as well as create and manage custom objects, fields, formulas, validation rules, custom workflow

and approval processes.


Additional Responsibilities include but are not limited to:

  • Perform daily administration, maintenance and support of the systems including, but not limited to ongoing maintenance, back-ups, customization of objects, fields, record types, page layouts, validations, and integrations.
  • Establish and implement best practices with regards to system maintenance, configuration, development, testing, and data integrity.
  • Educate users with proactive practices to enhance and increase their knowledge of the application.
  • Research changes in upcoming versions and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.
  • Develop relationships with business partners to support new development initiatives.
  • Elicit program requirements through focused collaboration, meetings, conference calls.
  • Define user requirements, use cases, workflows, processes in the form Epics, and User Stories, and formulate test plans and test cases supporting them.
  • Implement improvements and custom projects individually or by working with partners.
  • Actively work with partners to design and deliver solutions.
  • Manage database integrations to support operational reporting requirements including development of database structures, ETL packages, and APIs to support data integration needs.
  • Build reports using Microsoft Power BI


Qualifications and Experience:

  • Bachelor's Degree in Business Administration or Computer Science required
  • 3-5 years of System Administration, SQL Server Development and Administration experience required
  • Experience in Life Science Industry highly desired
  • Strong analytical skills including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements, epics, and user stories
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
  • Ability to create workflow, define and implement business processes and provide detailed reporting 
  • Experience configuring and working with cloud-based systems (ERP, HR, Time reporting, Project Accounting etc.)
  • Experience developing and working with application interfaces across systems
  • Experience developing database and ETL using Microsoft SQL Server Integration Services
  • Experience troubleshooting and finding multiple solutions to a complex problem
  • Experience working with system support teams at partners and vendors
  • Experience working within both a team environment and independently



  • Project Management and Risk Mitigation
  • Good communication skills
  • Intacct ERP experience a plus
  • SAP Success Factors experience a plus
  • SAP Cloud Platform Integration experience is a plus
  • Azure / Active Directory based SSO experience with cloud systems is a plus
  • Microsoft Office, Visio, MS Project
  • Microsoft SQL Server Integration Services and Power BI
  • SQL Server Development (Packages, Views, Tables, Stored Procedures)
  • Agile Development Tools and Methodologies, and Experience with JIRA and Confluence a plus



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