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IT Manager - Site IT Admin (Contract role)

Date: Oct 13, 2021

Location: Shanghai, SH, CN

Company: Cytel Inc

Cytel Inc.

Job Description: IT Manager

Cytel is looking for an APAC regional IT manager responsible for the IT Administration and Security across various APAC countries, providing support, and works with the global support team to support the Cytel users across locations.  The current Focus of the area will be China Office in Shanghai. 

As an IT manager, you should have experience maintaining IT inventory and infrastructure, managing local vendors, and IT security. You should have more than ten years of work experience. The IT manager should possess a problem-solving attitude and work with a team to resolve issues promptly.

Essential Job Functions:

  • Maintaining IT infrastructure
  • Managing IT inventory
  • Managing local IT vendors
  • Ensure support service is timely and accurate
  • Maintaining best practices through the entire  support process
  • Manage the IT policies in the region, including IT securities
  • Provide timely assessment and audit of IT system and security

Competencies:

  • Hands-on experience with help desk and remote control software
  • Good written and verbal communications skills
  • Good knowledge of SLA
  • Good understanding of license compliance
  • Good Knowledge of IT SOPs

 Skills:

  • ITIL knowledge and certification
  • Hardware knowledge
  • Good knowledge of Windows operating systems desktop as well as Servers
  • Good understanding of network concepts
  • Understanding of Software installation, dependencies requirements
  • IT network and troubleshoot

Experience:

  • Experience as IT personnel for > 10 years
  • Experience as an IT Support technician
  • Experience in L1, L2, …level support handling
  • License and hardware Inventory management and updates
  • Experience with remote user support management
  • Experience in using Manage-engine helpdesk will be an added advantage

Education:

  • M.S./B.S. in Computer Science/Electronics/Electrical


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